Frequently asked questions

Velora Health Rx is a telehealth platform that connects you with US board-certified physicians for confidential online evaluations. When clinically appropriate, your provider can prescribe medications that ship discreetly to your door.

Choose the therapy you are interested in, complete a short medical questionnaire online, and a licensed physician will review your information. If a medication is appropriate, your prescription is sent to a partner pharmacy and shipped directly to you. In some states a brief video or chat consultation may be required.

Pricing is shown upfront before you check out. There are no hidden fees and no insurance is required. Costs vary by therapy and dosing schedule.

No insurance is needed. Velora Health Rx operates as a direct-to-patient telehealth service with transparent pricing.

Most prescriptions ship within a few business days of provider approval, with free standard shipping in plain, discreet packaging.

Yes. Every prescribing clinician on the Velora Health Rx network is licensed in the state where you reside and is board-certified in their specialty.

Your medical information is protected under HIPAA and handled only by your care team and the partner pharmacy filling your prescription.

Yes. You can pause, adjust, or cancel an ongoing plan at any time from your member portal or by contacting our support team.